A free, voluntary benefit of the Illinois Department of Healthcare and Family Services
About Our Site contains information about when to use this health services
web site (and when not to), the web site layout, feature descriptions, links, and
user tips, and a troubleshooting guide.
NOTE - Some features may or may not be available on your site. If you
don't have access to a feature that you have interest in, please feel free to submit
Feedback to us so that we may pass this information along to your service
provider for their consideration.
This Online Service does not provide, and is not a replacement for, professional medical
evaluation, advice, diagnosis or treatment. See your physician or other health care provider
for those services. Based on information that you request and information that you provide
through this online service, you are given access to general health information, suggested
home treatments, and references to other resources to assist you in making informed decisions
about your health care and to help you in talking with your health care provider. While we
believe that the information that McKesson Health Solutions LLC
provides to you is current and reliable, we cannot and do not guarantee this since the health
care field is rapidly changing and new information is constantly available and the information
provided you does not replace the medical advice you obtain from your physician. Furthermore,
we cannot and do not guarantee any information that you might receive through this site from
other subscribers, users, or any other providers of information through this Online Service.
The Illinois Department of Healthcare and Family Services contracts with
McKesson Health Solutions LLC to provide this site. McKesson and Illinois Department of Healthcare and Family Services
disclaim all liability in connection with such information
and any services that you might receive from any health care providers that we might assist you
in locating, as well as any costs in connection with those services.
The "header" or "banner" at the top of your screen contains:
Links to sites outside of this health and information
services site. Examples include corporate home pages,
etc.
My Profile.
Your profile contains the personal information you entered
when registering with the site (including a username and
password, E-Mail address, password Hint and Answer, and the
option to receive the Weekly Wire E-Mail message). It also
contains any subsequent updates you have made to that same
information online.
NOTE - Once you've registered with the site, you can
return to the site as an "Existing User" and simply enter
your username and password to re-enter the site.
NOTE - The Hint and Answer that you provided when
registering with the site will be used any time in the
future when you might forget your password. When you click
on the "Forgot Your Password?" link, you will simply be
prompted for your username, and then asked to provide the
answer to your hint. If your answer matches your profile,
you will then be able to change your password.
NOTE - The Weekly Wire E-Mail message provides you with
special messages (reminders and information about your health)
from your sponsor, as well as highlights of the weekly features
and functionality on the site. Further, it provides an easy way
to jump right to the site, by providing the URL within the E-Mail
itself.
NOTE - E-mail is a required field during registration
(please ensure it is accurate, and in the correct format!)
because it is utilized for a limited set of key features
on your site. These features may include password reminders,
weekly wire, Ask Our Nurses, and Online Symptom Advisor.
If you don't have an E-Mail address we provide you support
to set one up right from our site within the registration page.
NOTE - Please also contact your health plan directly
to ensure all updates to your profile are processed through
all systems properly.
Logout. The logout link allows
you to exit the site and release memory of any personal
information. This is the safest and most effective way to
end your session.
Tabs / Navigation
The "tabs" or "navigation" area just below the header/banner near
the top of your screen. This area provides links to specific features
of this health and information services site. Please refer to the
Features (descriptions, links, and user tips)
for more details.
Center Area
The center of your screen contains content and services provided
through this Web site. The content you see is based on the "tab" or
"navigation" link that you select. Please refer to the
Features (descriptions, links, and user
tips) for more details.
Footer
The "footer" at the bottom of your screen contains links to information
and services for this health and information services site:
Feedback. This
link provides direct access to our site services, where
customer service representatives coordinate answers to
your site usage questions and technical support questions
through E-Mail. Simply complete the form, and by providing
all of the required information, our customer service
representatives will respond via E-Mail within 48 business
hours.
About Our Site. This
link provides you with information about when to use this
health services web site (and when not to), the web site
layout, feature descriptions, links, and user tips, and
a troubleshooting guide.
Disclaimer. This link provides
you with our disclaimer for using this site.
Terms and Conditions.
This link provides you with our terms and conditions for
usage of this site.
Top. This brings you to the
top of the current page
Your Web site features are listed here alphabetically.
NOTE - Some features may or may not be available on your site. If
you don't have access to a feature that you have interest in, please feel
free to submit Feedback to us so
that we may pass this information along to your service provider for their
consideration.
A
Special Message For You - This feature presents a special
broadcast message provided by your sponsor. These messages may
contain important information or reminders about your health!
Simply view the message on your home page or "Message Center"
tab navigation.
Ask
Our Nurses - This feature provides the ability to pose a specific
health question to, and receive secure answers from, our care center
registered nurses within 48 hours. Simply click on the "Ask Our Nurses"
link, and you can ask new questions, view responses, or check the status
of your previous questions.
Asthma Condition
Center - This feature is just one example of bringing our
disease management content to the home page of your site
(see the "Conditions" tab section for another way to see some
of this content). The goal of this content and the Asthma program
is to provide you with information to help you identify and control
your Asthma. This free service works with your doctor's treatment plan.
AudioHealth Library®
/ Health Information Library - This feature presents over
1,100 text and audio health education and advice topics. Simply
click on the "audio programs" link to access these health topics.
You can choose a topic alphabetically or from within a category,
or you can perform an express or advanced search.
The Clinical Reference Systems Advisor Library
provides information and illustrations for thousands of medical
conditions, surgical procedures, and medications. These articles
have been written and reviewed by healthcare professionals. Simply
click on the "Clinical Reference Systems Advisor Library" link to
access these health topics. You may search for a specific subject
or choose the Advisor that best fits your concern. You can then
select topics from the Index.
Conditions
- This feature is a resource for in depth information, self-management
tools, trackers, and other resources to help you manage your health.
These free services work with your doctor's treatment plan and will
help you understand your condition(s), keep you informed of the latest
advances in treatment and prevention, provide tools to help track and
manage your health, and provide 24-hour nurse support to help you when
you need it.
Cover
Story - This feature provides a comprehensive health-related
article each week. Simply click on the "Cover Story" link to
view this week's article, and to browse or search articles
from previous weeks.
Diabetes Condition Center
- This feature is just one example of bringing our disease management
content to the home page of your site (see the "Conditions" tab section
for another way to see some of this content). The goal of this content
and the Diabetes program is to provide you with information to help you
identify and control your Diabetes. This free service works with your
doctor's treatment plan.
Express
Search - This feature provides the ability to find focused
health related topics from the entire site based on specific
search criteria. Simply type in search terms for your subject
matter of interest, and click the "search" button. Relevant
articles and tools will be presented for your selection.
General
Health Risk Assessment - This feature provides personalized health
information based on responses to a few simple questions. If your answers
indicate that we might be able to help manage your specific health concern,
a registered nurse or health counselor may contact you to discuss the results
and offer our assistance (at no cost to you). All the information you provide
is strictly confidential. All features on this Web site use the most recent SSL
(Secure Sockets Layer) technology available, so you can be assured that your
information is encrypted and transferred in a secure environment.
Health
Tracker - This feature provides a confidential place to store and track your
family health information (such as blood pressure readings, cholesterol readings,
peak flow meter results, and much more). This easy-to-use system allows you to
create a personalized and easy-to-maintain record which stores and tracks those
key factors important for your health.
Heart
Disease Condition Center - This feature provides you with information to help
you identify and control potential risks for heart disease. This free service works
with your health care provider's treatment plan.
Heart
Failure Condition Center - This feature is just one example of bringing our
disease management content to the home page of your site (see the "Conditions" tab
section for another way to see some of this content). The goal of this content and
the Heart Failure program is to provide you with information to help you identify
and control potential Heart Failure conditions. This free service works with your
doctor's treatment plan.
Just-4-You - Based
on your pre-selected areas of interest,
this feature provides you relevant articles and information.
Each time you click on the "Just-4-You" link, a new article
of interest to you will be presented. To update your pre-selected
areas of interest, simply click the "areas of interest" link
available on your home page.
Library
- This feature provides access to multiple sources of health
and wellness education and advice topics in one location, either
by directly searching within one source, or by searching across
all sources of information. Simply click on the "Library" navigation
to gain access to these articles and archives.
Nutrition
Wise - This feature presents a new "Nutrition Wise" article
each week, with details on healthy eating and diet related issues.
Simply click on the "Nutrition Wise" navigation to view this
week's article, and to browse or search articles from previous
weeks.
Online
Symptom Advisor - This feature can help you if you have a
health concern that makes you wonder... Should I call a healthcare
provider? Is this an emergency? Can I handle this at home? You will
get advice for the level of medical care you need and how soon you
need it. You'll also get instructions for self-care measures to begin
at home and warning signs to watch for that could mean you need to seek
care sooner.
If you have additional questions or need help on your site,
click Feedback/Support.
This link is available here, as well as in the footer (available
on every page of the site). This feature provides direct access
to our site services, where customer service representatives coordinate
answers to your site usage questions and technical support questions
through E-Mail. Simply complete the form by providing all of the required
information. Our customer service representatives will respond by E-mail
within 5 business days.
For information and downloads of recommended browsers and audio players,
please consult the Toolbox.
All information on this site is intended for
your general knowledge only and is not a substitute for medical advice or
treatment for specific medical conditions. You should seek prompt medical
care for any specific health issues and consult your physician before starting
a new fitness regimen. Use of this online service signifies your agreement
to the disclaimer and the terms and conditions, which you should read or
have read before going further.
